Services Industries Why Ilera Source Contact 866-542-1920 Request a Consultation
US-Based Business Process Management

Operational
excellence,
delivered.

Ilera Source partners with organizations across the nation to deliver healthcare workforce solutions, outsourced operations, and administrative services that drive measurable results.

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5+
Service Lines
US
Based Operations
NC
Headquarters
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Healthcare
IleraShyft — Healthcare Staffing
Temp & temp-to-perm placement for dental & medical
🦷
Dental
Ilera Source — Dental Consulting
RCM, insurance verification, practice operations
⚕️
Medical
IleraMed — Medical Consulting
Revenue cycle & practice management for medical
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BPO
Ijoba BPO — Call Center & Admin
Inbound, outbound, virtual assistants, back office
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Staffing
IleraStaffing — General Staffing
Admin, labor, cleaning & workforce solutions
Healthcare Staffing ✦ Dental Consulting ✦ Medical Consulting ✦ Call Center Operations ✦ Virtual Assistants ✦ Revenue Cycle Management ✦ General Staffing ✦ Business Process Outsourcing ✦ Healthcare Staffing ✦ Dental Consulting ✦ Medical Consulting ✦ Call Center Operations ✦ Virtual Assistants ✦ Revenue Cycle Management ✦ General Staffing ✦ Business Process Outsourcing ✦
Why Ilera Source

Built for organizations that demand more than a vendor.

Ilera Source is a US-based business process management company rooted in Greenville, North Carolina. We deliver workforce solutions and outsourced operations with the expertise, infrastructure, and responsiveness that growing organizations require.

Ilera — pronounced ee-LEH-rah — is Yoruba for health, wellness, and wholeness. That principle guides everything we build and every partnership we serve.

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100% US-Based
Every team member, every placed professional, every operation — US-based. No offshore handoffs.
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Healthcare Domain Expertise
Deep operational knowledge of dental and medical practice environments from the inside.
⚡
Boutique Responsiveness
Enterprise capability with the relationship quality and speed of a dedicated partner.
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Compliance-First
NC HUB certified, E-Verify registered, HIPAA-aware operations across all service lines.
Our Services

Five service lines. One strategic partner.

Select a service to learn more about how Ilera Source delivers measurable outcomes for your organization.

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IleraShyft
Healthcare Staffing
Pre-screened, license-verified dental and medical professionals placed on temporary and temp-to-perm assignments. Every candidate background checked before day one. 30-day replacement guarantee.
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🦷
Ilera Source
Dental Consulting
Revenue cycle management, insurance verification, patient retention, treatment coordination, answering services, and practice operations consulting for dental practices.
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⚕️
IleraMed
Medical Consulting
Medical revenue cycle management, prior authorization, insurance verification, patient financial services, and practice operations consulting for medical practices and outpatient facilities.
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📞
Ijoba BPO
Call Center & BPO
Inbound and outbound call center operations, virtual assistant services, appointment setting, answering services, data entry, and back-office administrative outsourcing.
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👷
IleraStaffing
General Staffing
Administrative and office staffing, call center agent placement, general labor and construction support, and commercial cleaning staff for businesses across multiple industries.
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Industries We Serve

Serving organizations across multiple sectors.

Our healthcare domain expertise is our foundation — our operational capabilities extend across any industry requiring workforce solutions or business process outsourcing.

01
Healthcare & Dental
Dental practices, medical offices, urgent care centers, outpatient clinics, behavioral health facilities, long-term care, and federally qualified health centers.
02
Financial Services
Banks, credit unions, insurance companies, and financial services organizations needing call center support, administrative staffing, and back-office processing.
03
Government & Public Sector
State agencies, county governments, municipalities, and educational institutions requiring administrative support and workforce solutions. NC HUB certified vendor.
04
Energy & Utilities
Utility companies requiring customer service overflow, outage response call center support, administrative staffing, and back-office operations outsourcing.
05
Retail & E-Commerce
Retail organizations needing customer service staffing, call center operations, order processing support, and seasonal workforce solutions.
06
Professional Services
Law firms, accounting firms, and consulting organizations requiring virtual assistant services, administrative support, and back-office outsourcing.
How We Work

A partnership built on precision.

🎯
Discovery
We begin with a structured discovery conversation to understand your organization's operational challenges, workforce needs, and growth objectives.
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Solution Design
Our team designs a tailored service plan aligned to your specific requirements — whether a single service or a multi-division engagement.
⚡
Implementation
We move quickly. From signed agreement to operational delivery — our streamlined onboarding ensures minimal disruption and immediate impact.
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Performance
We measure outcomes, report transparently, and continuously optimize. A dedicated point of contact ensures consistent communication throughout.
Our Difference

What sets Ilera Source apart.

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Entirely US-Based Operations
In a market where offshore delivery has created quality and communication concerns — particularly in healthcare where patient interaction quality is paramount — Ilera Source operates entirely within the United States. Every professional we place, every agent we staff, every service we deliver is US-based. No offshore handoffs. No communication barriers. No compromise on quality.
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Healthcare Domain Expertise as a Differentiator
Most BPM companies treat healthcare as one vertical among many. We understand clinical workflows, HIPAA compliance requirements, insurance billing processes, and patient communication standards from the inside. That expertise makes our healthcare BPM offering categorically different from any generic outsourcing firm that also serves healthcare clients.
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Enterprise Capability. Boutique Responsiveness.
We are not a 28,000-person global corporation where mid-market clients are lost in the system. We bring enterprise-grade infrastructure, compliance posture, and service architecture with the responsiveness and relationship quality of a dedicated partner. You speak to real decision-makers. Your issues are resolved the same day.
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Compliance Infrastructure Ready
NC HUB certified. NC eVP registered. E-Verify enrolled. SAM.gov registered. HIPAA-aware operations. Our compliance infrastructure supports government, healthcare, and enterprise procurement requirements — so organizations in regulated industries can partner with confidence from day one.

Ready to build a better operation?

Schedule a no-obligation consultation and discover how Ilera Source can deliver measurable results for your organization.

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Get in Touch

Start the conversation.

Tell us about your organization and what you need. A member of our team will respond within one business day.

📞
Phone
866-542-1920
✉️
📍
Headquarters
Greenville, North Carolina
🗓️
✓ Thank you. A member of our team will be in touch within one business day.